Returns & Cancellations
We believe you’ll be over the moon with the products you purchase from us. That’s because we have gone to great lengths to stock and supply beautiful products that our customers have loved for many years. We understand from time to time the furry friend selected may not be as you had thought. In that event, we ask you to review the following terms that relate to returning the item and requesting a refund, store credit or replacement product.
The refunds policy does not exclude any statutory rights to which you may be entitled to under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection law and regulations.
In store purchase:
We offer a 14-day exchange or store credit policy on all unused items.
We offer a 14-day returns policy, commencing from the date of delivery. Please email email@example.com to request a Returns Authority Number.
Refunds & Credits
Refunds and store credits will be issued within 14 working days of the items being received and approved for return.
Store credits will be available in the My Account section of the website. Any applicable store credits that you may be issued with will be available as a payment option on the check out page on the website.
Store credits can not be converted into cash.
All order confirmations are instantly sent to our warehouse for processing. Therefore we are unable to cancel any orders prior to dispatch or delivery.
We do offer a generous 14 day returns policy and you are most welcome to return your orders, with the exception of any clearance or discounted items.