Shipping & Delivery
The Teddy Bear Shop Canberra delivers to most areas within Australia. Shipping will be via Australia Post or courier.
If the $15 flat rate postage is more than the actual cost of packaging and postage, we will provide an upgrade or credit to your account, if however, it doesn't cover the cost, please consider it a gift from us.
Free postage on items over $150 is for standard postage/freight only. If you require registered or express post, please make a note on your order and we will invoice you for the cost after providing you with a quote.
All orders will be shipped within 3 business days after order and payment confirmation.
Once your order has been dispatched from our warehouse you will receive an email advising you of the tracking information and method of delivery.
We do not take responsibility for items that were unable to be delivered due to incorrect delivery address being advised at the time for order. If no one is available to accept the order during the delivery process it is the receivers sole responsibility to make alternative arrangements with the delivery company or collect the item(s) from the post office. No out of pocket expenses will be refunded.
If an incorrect delivery address has been advised you will be responsible to pay for re-delivery of the order to the correct address.